We use a 3rd party to fulfill our orders. Any claims for damaged; defective items; packages lost in transit must be submitted within 30 days. We cannot refund or exchange if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you.
We have a STRICT 4 hour cancellation policy for any and all orders after order has been placed.
If order has already been sent to our fulfillment team, order may not be cancelled. Orders may be sent to fulfillment team as soon as 4 hours after purchase.
Once an item has been shipped there is no way for us to recall a package so you cannot get a refund at this point without first shipping the product back to us at an address we specify.
If order is placed with incorrect shipping address, we take no responsibility for lost items.
Customer may be asked to seek restitution from carrier. After an investigation, we may ship another at our discretion with no cost to the customer. We will not provide a refund at this point.
If package or contents of package is damaged during transit, once we receive proof, we will re-ship replacement item at no cost to the customer. We will not issue a refund in this case.
Not accepting the package from the courier does not guarantee we will receive it in return and therefore does not mean a refund will be issued if requested.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Package can only be returned if protective seal between the middle and bottom part of the box hasn’t been broken or tapped off. We have placed a sample strand on top of the middle part of the box to make sure the hair extension matches the color you ordered.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where we cannot offer a refund:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with video proof to [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us for the International Address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Returned items must have tracking.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
